The automatic confirmation email

When a waiver is completed, Wavrr emails the client their copy automatically. You do not have to do anything.

When it sends

The email goes out when the waiver reaches Completed — which means after both signatures are in, not when the client signs.

This is the single most common misunderstanding about Wavrr. The client signs, sees a confirmation on screen telling them their artist will finish their part, and then waits. If you have not signed yet, no email has been sent, and nothing is wrong.

What it contains

The client gets their signed waiver as a PDF attachment, with your studio name on it. It is the same PDF you can see in the dashboard. The email's reply-to is your contact email, so if the client hits reply, it reaches you.

Test waivers do not email anyone.

Your own copy

By default you get a copy of every signed waiver too, sent to your contact email with the PDF attached.

If that fills your inbox, you can switch it off under Settings → Email with Receive a copy of signed waivers by email. Your client still gets their copy either way. See Turn off your copy of signed waivers.

Aftercare and ink passports send their own email

Creating an ink passport sends a separate email. That is deliberate — the ink record is often what a doctor asks for months later, and having it in the client's own inbox is the point. See Create an ink passport for a session.

On accounts with aftercare, that email is the aftercare email instead, sent when you choose to send it. See Send aftercare after an appointment.

When it does not arrive

Work through these in order:

1. 1Check the waiver is actually Completed, not Pending Signature.
2. 2Check the email address on the record for typos. A client typing on a phone gets this wrong more often than you would think.
3. 3Ask the client to check spam and to search for "Wavrr" rather than your studio name.
4. 4Download the PDF and send it yourself — see Download or share a signed PDF. The confirmation email cannot be sent a second time.

If the address is correct and the email still never arrived, get in touch and we will look at the delivery log for that address.

You do not depend on the email

Every PDF is permanently available in your dashboard under the client's record, whether or not anyone's email arrived. The email exists so the client has their own copy without depending on you.