Purchases made in the mobile app

Wavrr subscriptions bought inside the mobile app are processed by Apple or Google, not by us. That means we cannot change or cancel them for you, however much we would like to.

This is the most common support question we get, so it is worth understanding once.

How to tell which one you have

Open Subscription in the dashboard. If it tells you the subscription is managed through the App Store or Google Play, you bought it in the app. If you can change plans directly on that page, you bought it on the website — see Change or cancel your plan instead.

Still not sure? Check where the receipt came from. An email from Apple or Google means a store purchase.

Cancel an App Store subscription

1. 1On your iPhone or iPad, open Settings.
2. 2Tap your name at the top.
3. 3Tap Subscriptions.
4. 4Tap Wavrr, then Cancel Subscription.

You can also do it on a Mac in App Store → Account Settings, or at apps.apple.com/account/subscriptions.

Cancel a Google Play subscription

1. 1Open the Google Play Store app.
2. 2Tap your profile icon, then Payments & subscriptions → Subscriptions.
3. 3Tap Wavrr, then Cancel subscription.

Or go to play.google.com/store/account/subscriptions in a browser.

Refunds

Refunds for store purchases are handled entirely by Apple and Google under their own policies. We have no ability to issue one.

• Apple: request a refund at reportaproblem.apple.com.
• Google: request one from your Play Store order history.

Changing plans

Switching between Artist and Studio, or between monthly and yearly, is done in the store's subscription screen rather than in Wavrr.

Your data is unaffected

Where you pay has nothing to do with your records. Cancelling a store subscription drops you to the free plan and leaves every waiver, PDF, customer and ink passport intact.

Still stuck

If your dashboard does not reflect a purchase you have definitely made, or shows a plan you have cancelled, get in touch through our contact page with the store receipt to hand and we will sort it out.