In this sectionAccount, privacy & your data
Account, privacy & your data
Change your email or password
Change the email you sign in with, the email Wavrr writes to, or your password, and what to do when an artist leaves the studio.
Your email address and password are what protect a database of your clients' health disclosures and signatures. Treat them accordingly.
Two email addresses, two jobs
Wavrr keeps two addresses on your account. They start out the same, and most people never need to separate them.
| Address | What it is for |
|---|---|
| Login email | What you sign in with. Password resets and security codes go here. |
| Contact email | Where Wavrr sends everything else, such as your copies of signed waivers, and where your clients' replies go. |
Both live on your Profile, which you open from the menu under your name in the sidebar. In the mobile app it is Account → Profile.
Change your contact email
- Open Profile.
- Under Contact Information, change the Contact email field.
- Tap Update Profile.
No confirmation is needed. Wavrr sends a short notice to both the old and the new address, so a change you did not make does not go unnoticed. Changing your contact email does not change how you sign in.
Change your login email
Changing the address you sign in with is confirmed twice, because whoever controls it can reset your password.
- Open Profile and scroll to Password & Security.
- Under Login email, tap Change login email.
- Enter the New email address.
- Prove it is you. If you sign in with a password, enter your Current password. If you sign in with Google or Apple, tap Send code and enter the six-digit Verification code Wavrr emails to your current login address.
- Submit, then open the confirmation link Wavrr sends to the new address.
Until you click that link, keep signing in with your old address. A banner on your profile reminds you which one is still active. Once it is confirmed, the page says Email address updated and you sign in with the new one from then on.
If your contact email was the same as your old login email, it moves to the new address with it. A contact email you set separately stays where it is.
Change your password
- Open Profile and scroll to Password & Security.
- Enter a New Password and type it again in Confirm New Password.
- Tap Update Password.
Passwords need at least eight characters, with an uppercase letter, a lowercase letter and a number. The app has the same fields under Account → Profile.
Forgotten password
- Go to dashboard.wavrr.app/login.
- Choose Forgot your password?
- Enter your login email.
- Open the reset email and follow the link to set a new password.
Do this in a browser, on a phone too — the app does not send reset emails itself.
If the email does not arrive, check spam, and check you are using the login email you actually signed up with — not a studio address someone else set up.
If you signed in with Google or Apple
There is no Wavrr password to change. Your sign-in is managed by Google or Apple, so change it there. The forgotten-password flow will not help you, because there is nothing to reset. You can still change your login email; you confirm it with an emailed code instead of a password.
When someone leaves the studio
This is the important one, and it is easy to miss.
If the departing artist's own address is the login email, change the login email to one the studio controls before they go.
Sensible practice
- Use a password you do not use anywhere else. A shared studio password is a password that gets shared.
- Change it when anyone with access leaves.
- If a studio device is lost or stolen, change the password immediately, and get in touch if you cannot sign that device out yourself.
Either answer opens an email to our support team with this article attached. Tell us what was missing and a human will reply — or contact support another way.
